Help Offset the Cost of Living for Vulnerable Customers: Store Cupboard Gifts and Essentials

Published:12 Jul 2022

Help Offset the Cost of Living for Vulnerable Customers: Store Cupboard Gifts and Essentials

With energy prices on the rise, many customers are finding it difficult to make ends meet. In some cases, vulnerable customers are finding it hard to keep up with their monthly bills. Utilities companies want to help offset the cost of living for these customers, but they may not know how best to do so. That's where Simply Thank You comes in. We offer a custom range of gifts and essentials that can be gifted to vulnerable customers, helping them to cover the cost of living expenses like food and energy bills. With our help, your company can make a real difference in the lives of your most vulnerable customers.

Why are customers feeling the pinch in 2022?

Energy costs , bills, and the overall cost of living are all on the rise. This is putting a lot of pressure on vulnerable customers who may not be able to keep up with their monthly expenses. In some cases, they may even have to choose between essentials like food and energy. This is why many companies want to help offset the cost of living for these customers.

In a survey in 2022 of the energy costs, UK households said they expected their bills to rise by an average of £267 a year. This would put a lot of pressure on vulnerable customers, many of whom are already struggling to make ends meet.

How can companies help vulnerable customers?

One way companies can help offset the cost of living for vulnerable customers is by gifting store cupboard gifts and other basics. While we can't suggest that prices that are too high can be resolved with a gift, we can say that gifts are a thoughtful way to help ease the burden for vulnerable customers. If you're interested in creating a policy for gifting that your customer service team can work with as a framework, we suggest reaching out to us. We'll be more than happy to work with you to create a custom solution that meets your needs.

Will customers be offended?

No, customers will probably be very grateful. Most people understand that times are tough and that companies are trying to do their best to help. Besides, who doesn't like getting a little extra help when they need it?

Typical gifts that work well for vulnerable individuals

At Simply Thank You, we're passionate about helping companies make a difference in whatever sector they are in. Typical gifts that will be well recieved at this time are thing such as: **

  • Food hampers

  • Experience days

  • Fuel vouchers

  • Gift cards for major supermarkets and discount brands

  • Christmas gifts and electrical appliances**

The best way is to ask the customer. By fact finding, you will understand what they may need the most. This can be done over the phone, or even better face to face if possible.

Your customer services team can have a range of scripts and suggestions to make conversation points around what they want and need.

We can support your vulnerable customer gifting

If you're interested in learning more about how we can help your company make a difference, please don't hesitate to get in touch. We'll be more than happy to answer any questions you may have.

Simply Thank You can help your company make a difference in the lives of vulnerable customers in the right way. We offer a custom range of gifts that can be gifted to vulnerable customers, helping them to cover the cost of living expenses, and may be especially helpful around the Christmas period.

With our help, your company can make a real difference in the lives of your most vulnerable customers in a way that is sensitive to your brand and their needs. Contact us today to learn more about how we can help you create a custom solution that meets your needs.

Contact us today.