Relationships matter

We've been working with Simply Thank You for over 10 years to help us recognize and appreciate our customers and our people with gifts and treats. Their bespoke wrapping service is just one of the things we love about them, along with their fantastic staff, great service, integrity and flexibility.

We have grown our employee recognition scheme with Simply Thank You over the past seven years. The scheme is welcome by the Group and STY continue to meet the needs of our diverse business and challenging requirements, including a recent major rebrand. STY also support our various ad hoc recognition and celebration events, meeting challenging timescales.

We introduced a gift giving system through Simply Thank You to both wow our customers and offer an alternative apology. The results have been fantastic; employees feel empowered that they can send a gift to a customer, and customers feel valued, as we often send bespoke gifts to really make their day. No order is ever too big or too small for Simply Thank You and they put the same wonderful effort and care in to everything they send.

Simply Thank You have been instrumental in enabling us to quickly and easily test two concepts; surprise & delight, and customer service recovery. They have consistently delivered on promises, solved problems, bent over backwards to accommodate various requests, designed and branded content both on and offline, and critically kept me informed throughout. So refreshing to work with such a reliable and trustworthy organisation.

Simply Thank You have been a great partner to work with, taking an initial concept several years ago and helping us build a sector leading loyalty programme. They are keen to support and develop systems as we expand our business. The system linked to our loyalty programme has helped better engage with our customer base and increase our retention rate by 10%.