Recover service failures with the perfect apology gift
We can help you deliver the perfect sorry to make things right - with next day UK delivery, and branding options for your business.
Send a Personalised Apology Gift
Need to say sorry to a customer? In a world of social media where reputation is everything, you need a strategy that’s not left to chance.
At Simply Thank You we’ve been helping global businesses say sorry for decades. Our concierge team and online platforms are available so in a few clicks, your call handlers can get the recipient a gift that’s relevant to their situation.
Personalised apology gifts are a great way to show your clients that you're truly sorry for any inconvenience caused. With Simply Thank You, you can add your company logo and brand message to a range of luxury gifts, hampers and gift vouchers. Let us send the apology gift, branded and personalised down to the font on the note and the ribbon colour. We’ll deliver the next day, direct to your customer for the perfect apology gift for your business!
Give the onecode and offer brand gift cards as an apology
Not sure what they might want? Send them the onecode, the digital token that can be exchanged for 100's of gift cards and eGift cards for top retailers, as well as a the gifts from the Simply Thank You store.
The onecode is a gift card/ code that provides the recipient with a unique code - that can be swapped for whatever they want. Instead of choosing your own gift card or treat for them - you give the gift of real choice.
It's easy to send and to spend!
- Get your onecode gift card value
- Choose to deliver by email or SMS - we can handle it for you!
- They access a branded platform that greets them by name and shows them a variety of treats and gift cards they can pick from with instant digital delivery when they buy digital gift cards or next day delivery for physical gifts
A long term strategy for customer apology
If customer apology is being done at scale, selecting gifts that are appropriate each time may no longer be feasible.
The onecode can also become the backbone of your ongoing customer apology platform can help. Developed to give total choice to your recipients and control to your team, the onecode apology platform from Simply Thank You lets you send rewards directly to customers, which they can exchange for a gift of their choice from thousands of options.
Your customer care team can have access to a controlled budget, with restricted manager access, and a customised look and feel.
Apology Gifts
We've been working with Simply Thank You for over 10 years to help us recognize and appreciate our customers and our people with gifts and treats. Their bespoke wrapping service is just one of the things we love about them, along with their fantastic staff, great service, integrity and flexibility.
Head of Customer Relations, Virgin Atlantic
The ability to recommend suitable gifts to the portal team that are personalised to our customers has been a great benefit and has salvaged a number of customer dissatisfaction scenarios.
Brand manager, Sinclair Volkswagen Bridgend
Getting customer apologies right
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Even when customer satisfaction levels are through the roof, no brand is immune to a service failure. What sets your brand apart is the way the problem is dealt with - how good you are at the art of saying sorry.
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Service Failure Recovery: The Ultimate Guide
We will discuss the ultimate guide to service failure recovery. We'll cover why you should offer service recovery, stats on service failures and their impact on businesses, examples of how other businesses have recovered from service failures, and when to recover a bad service. Let's get started!
