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Recover service failures with the perfect apology gifts

We can help you deliver the perfect sorry to make things right - with an apology gift delivered the next day to your customers.

Send a Personalised Apology Gift

Need to say sorry to a customer? In a world where reputation is everything, you need a strategy that’s not left to chance, and the right branded apology gifts give you a chance to make it right and create a brand moment.

At Simply Thank You we’ve been helping global businesses say sorry for decades. Our concierge team and online platforms are available so in a few clicks, your call handlers can get the recipient a gift that’s relevant to their situation that customers will appreciate.

Personalised apology gifts are a great way to show your clients that you're truly sorry for any inconvenience caused and to make it feel more like a human interaction than an apology gift that comes as standard. With Simply Thank You, you can add your company logo and brand message to a range of luxury gifts, hampers and gift vouchers, or pick something that's perfect for the client. We've sent food storecupboard essentials, custom toys for children, or we can create a box including a gift card and everything they need to have a tea break and a moment of calm.

When you use Simply Thank You, you know that the apology gift will be branded and personalised down to the font on the apology note and the ribbon colour. We’ll deliver the next day, direct to your customer for the perfect apology gift for your business.

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A long term strategy for customer apology

If you're part of a large or global business, and customer apology is being done at scale, selecting gifts that are appropriate each time may no longer be feasible, and you may need support. Let us help get apology gifts right for you every time.

The onecode can also become the backbone of your ongoing customer apology platform can help. Developed to give total choice to your recipients and control to your team, the onecode apology platform from Simply Thank You lets you send rewards directly to customers, which they can exchange for a gift of their choice from thousands of options.

Your customer care team can have access to a controlled budget, with restricted manager access, and a customised look and feel. Our call handlers and accounts team can even act as a concierge for your customer support team, helping them select gifts for apologies that are appropriate.

Send them the onecode, the digital token that can be exchanged for 100's of gift cards and digital gift cards for top retailers, as well as gifts from the Simply Thank You shop.

The onecode provides the recipient with a unique code - that can be swapped for whatever they want. Instead of choosing your own apolog gift- you give the gift of real choice, which might be just what they need to make the moment right again.

It's both easy to send and to spend!

  • Get your onecode gift card value
  • Choose to deliver by email or SMS - we can handle it for you
  • They access a branded platform that greets them by name and shows them a variety of treats and gift cards they can pick from with instant digital delivery when they buy digital gift cards or next day delivery for physical gifts
Discover Apology Platforms

We've been working with Simply Thank You for over 10 years to help us recognize and appreciate our customers and our people with gifts and treats. Their bespoke wrapping service is just one of the things we love about them, along with their fantastic staff, great service, integrity and flexibility.
Caroline Lynam
Head of Customer Relations, Virgin Atlantic
The ability to recommend suitable gifts to the portal team that are personalised to our customers has been a great benefit and has salvaged a number of customer dissatisfaction scenarios.
Jamie Callan
Brand manager, Sinclair Volkswagen Bridgend

How to say sorry


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