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We hate jargon and we're sure you do too, so we try to avoid it wherever possible... But sometimes during the process of proposing, designing and building your engagement program, a few technical terms can sneak through.
Even when customer satisfaction levels are through the roof, no brand is immune to a service failure...
We've taken the time to list some commonly used reward terms and their meanings, so whether you're the lead stakeholder in a reward website build or simply curious, you'll know exactly what each stage of a build entails.
Acts of Random Kindness, or ARKs, are a great way to add the important elements of surprise and delight to a loyalty program, and show customers you value them on an individual level by sending a gift chosen especially for them.
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Employee Appreciation Day is the perfect opportunity for directors, managers and team leaders in the UK to step up and say thanks to the workforce.
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Making a purchase, a service call or even a complaint feels better when we’re greeted with a smile, treated like an individual and most importantly, listened to.
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As the world moves ever further down the online route, traditional customer loyalty and reward programs face being left behind.
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Simply Thank You programs are designed to build emotional connections with customers, growing collective loyalty because they feel valued, and with it the Net Promoter Score – or levels of customer advocacy.
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Simply Thank You create bespoke reward programs with the overall objective of developing schemes which are powerful enough to halt customer bleed and encourage customer switch.
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Rewarding and recognising hard work amongst employees is the number one way to improve engagement and give a boost to all areas of an organisation including process, output and bottom line.
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A golden opportunity to boost morale and motivate your teams, celebrating Customer Service Week opens up a lot of opportunities for quality interactions with the workforce.
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Given the ease with which customers can now share their experiences with a large digital audience, some say that customer experience is the new marketing, and it may be.
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Saying Sorry
Attracting Customers
Employee Rewards
UNITED KINGDOM
STY.COM
t/a Simply Thank You
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Morton Road
Darlington
County Durham
DL1 4PT
STY.COM Ltd t/a Simply Thank You. Registered in the United Kingdom under Company No 04094597.
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