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What is employee engagement?

We hate jargon and we're sure you do too, so we try to avoid it wherever possible... but sometimes during the process of proposing, designing and building your engagement program, a few technical terms can sneak through.

How to Perfect the Art of Saying Sorry

Even when customer satisfaction levels are through the roof, no brand is immune to a service failure...

25 Reward Terms Simplified

We hate jargon and we're sure you do too, so we try to avoid it wherever possible... but sometimes during the process of proposing, designing and building your engagement program, a few technical terms can sneak through.

10 Acts of Random Kindness to Surprise & Delight Customers

Acts of Random Kindness, or ARKs, are a great way to add the important elements of surprise and delight to a loyalty program, and show customers you value them on an individual level by sending a gift chosen especially for them.

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