Customer Loyalty

Improve customer retention and give advocacy a boost with a customer loyalty program. Regularly recognise faithful customers by inviting them to earn rewards, or issue gestures of goodwill in return for purchase activities.

Rewards and gestures are a proven way to create an emotional connection with customers and add value to the customer journey, setting your organisation apart from competitors, and improving reputation for comparatively low cost.

With a Simply Thank You loyalty program, the focus is flexibility; invite customers to save and redeem points against a pre-defined catalogue, issue a login and invite them to select a gift of choice from the website, or send digital gifts in the form of e-gift cards or our EQ code, which can be redeemed against a huge range of digital and tangible gifts.

Benefits to Organisation

  • Inspires Loyalty
  • Inspires advocacy and positive reviews
  • Inspires increased and more frequent spending
  • Customers share with friends, family and online
  • Empowers staff
  • Empowers managers to reward proactively
  • Creates internal focus on customer engagement

Service Variables

  • Site appearance customisable to company brand & user type
  • Reward type: points currency, tangible gifts, digital gifts, EQ code, cards, vouchers
  • Set user access hierarchy for employees, rewarding managers, directors
  • Gifts anonymously dispatched with pantone matched paper, branded ribbon & personalised gift card
  • Management information & analytics
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