CUSTOMER SERVICE RECOVERY

Turn a bad customer experience into a great brand experience

While a good apology can restore balance or even improve relationships, a bad apology can make things much worse.

NEED A LONG TERM CUSTOMER APOLOGY STRATEGY?

Make customer apology gifts part of your business

When you need to apologise regularly, it’s key to do no further harm. Recover disappointed customers with appealing customer gifts, delivered to their door in your brand’s unique wrapping. We ensure you can express your sincere customer apology.

If customer apology is being done at scale, selecting gifts that are appropriate each time may no longer be feasible.

One option to look at is the onecode. Developed to give total choice, the onecode from Simply Thank You lets you send rewards directly to customers, which they can exchange for a gift of their choice from thousands of options.

Your customer care team can have access to a controlled budget, with restricted manager access, and a customised look and feel.
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The ability to recommend suitable gifts to the portal team that are personalised to our customers has been a great benefit and has salvaged a number of customer dissatisfaction scenarios.

Jamie Callan
Brand Manager
Sinclair Volkswagen Bridgend

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Choose a customer apology gift for next day delivery

We offer thousands of customer apology gifts that are designed to say what you need to say, and you will be amazed by our range. With thousands of gifts, there’s something for everyone.

Plus, if you have an account with us, every item could be sent in your unique brand colours and wrapping – in fact, we can personalise down to the cardboard box it’s delivered in, allowing you a unique way to surprise and delight!

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WANT TO MAKE CUSTOMER GIFTS EVEN EASIER?

Gift concierge service

If customer apology matters, or if you want to create a recognition programme for loyal customers, then you may benefit from our concierge service.

Ask Becca is our customer gift service that allows our team to source the perfect gift to say sorry, or recognise a moment, based on their personality, upcoming occasion, or their recent purchase.

Send a gift to celebrate, commiserate, or simply to say thank you. Speak to us today about Ask Becca

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Customer apologies get noticed

Recover disappointed customers and attract the attention online. The gifts we send are too good to ignore – and because they are branded to your business, you get all the recognition.

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We introduced a gift giving system through Simply Thank You to both wow our customers and offer an alternative apology.

We've been working with Simply Thank You for over 10 years to help us recognize and appreciate our customers and our people with gifts and treats. Their bespoke wrapping service is just one of the things we love about them, along with their fantastic staff, great service, integrity and flexibility.

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