We've launched Engagement Workshops by Simply Thank You Corporate, delivered by our partner and service designer Alasdair McGill - a package available to companies of any size, and designed to inspire teams to embrace your new engagement program, whichever one you choose.
We know that training people to accept and spread new values, and to embed them, is difficult. Does preaching new cultural rules really inspire people to live specific values?
Company principles are embedded slowly, but you can teach managers and employees how to live your values and the benefits of doing so, and over time they become second nature. Your Simply Thank You Corporate program has already provided the tools for living the values, and The Engagement Workshops focus on giving people the education, understanding and drive to bring them to life.
Using the principles of human-centred design, Alasdair will help managers and staff understand why customers and employees behave the way they do, how practices can be designed to be more people-friendly, and how to accelerate the service-profit chain to build loyalty, advocacy and growth.
Engagement Workshops will challenge you to stop making assumptions, teach you how to listen with empathy and unlock natural creativity, in turn reducing operating costs and churn, and increasing referrals and recommendations.
Alasdair has 25 years' experience of running customer centric businesses in a variety of industries. He's currently the Entrepreneur in Residence at the University of Dundee, and was recently named one of Scotland's Top Ten Digital Disruptors.
To cascade training to your teams when you launch your new program, or to support acceptance of a current program, send us a Quick Enquiry and we'll be in touch for a no obligation consultation.