Improve customer retention and give advocacy a boost with a customer loyalty program. Regularly recognise faithful customers by inviting them to earn rewards, or issue gestures of goodwill in return for purchase activities.
Rewards and gestures are a proven way to create an emotional connection with customers and add value to the customer journey, setting your organisation apart from competitors, and improving reputation for comparatively low cost.
With a Simply Thank You loyalty program, the focus is flexibility; invite customers to save and redeem points against a pre-defined catalogue, issue a login and invite them to select a gift of choice from the website, or send digital gifts in the form of e-gift cards or our EQ code, which can be redeemed against a huge range of digital and tangible gifts.
|Inspires advocacy and positive reviews||✔|
|Inspires increased and more frequent spending||✔|
|Customers share with friends, family and online||✔|
|Creates internal focus on customer engagement||✔|
|Feel acknowledged as an individual||✔|
|Associate organisation with positive experiences||✔|
|Opportunity to earn rewards long term||✔|
|Perceive competitive customer service and journey||✔|
|Choose own reward||✔|
|Site appearance customisable to company brand and user type.||✔|
|Reward type: points currency, tangible gifts, digital gifts, EQ code, cards, vouchers||✔|
|Set back end user access hierarchy for employees, managers, directors||✔|
|Gifts anonymously dispatched with pantone matched paper, branded ribbon & personalised gift card||✔|
|Customisable Management information & analytics||✔|